14-day-test-guarantee
Order
- How long do I have to use the 14-day-test-guarantee?
- What is the 14-day-test-guarantee?
- How can I place an order?
- Do I need to create an account to order?
- Can I change or cancel my order after placing it?
- Has my order been received by you?
Shipping and Delivery
- How long does delivery take?
- In which countries do you ship?
- Do you offer express shipment?
- Do you deliver to parcel lockers?
- How can I track my delivery?
- I can't find my tracking link anymore, can you send it to me again?
Returns and Refunds
- Can I transfer my store credit?
- Can I get my store credit paid out?
- How can I use my store credit?
- Where can I see my store credit?
- Is there a benefit to choosing store credit?
- How can I choose store credit?
Payment
- I can't find the bank details for advance payment – what can I do?
- What payment methods do you offer?
- What does the shipping cost?
- What should I do if I receive a payment reminder?
- How do I pay with PayPal?
- How do I pay by advance payment?
Sizes and Fits
- Why is the Groundies toe box so wide – and does it fit every foot?
- How do I find the right size?
- What fits are available with Groundies?
- Can I rely on my shoe size from other brands?
- How do I determine the right size for children's feet?
- Do Groundies fit narrow or wide children’s feet?
Cleaning and Care
- How do I ensure my Groundies last as long as possible?
- What can I do if small gaps appear at the sole edge?
- Can I wash my Groundies in the washing machine?
- How do I clean my Groundies?
- How do I remove dirt from white soles?
- How do I care for my leather Groundies?
Reviews & Customer Feedback
Gift and Promotional Vouchers
Product-related questions
- How do I get used to wearing barefoot shoes?
- How does Groundies ensure sustainable quality?
- Where are Groundies made?
- How does Groundies ensure fair and sustainable production standards?
- Do the thin soles offer enough protection?
- What are the differences between the soles?