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  1. Groundies (EU)
  2. Returns and Refunds

Returns and Refunds

  • Can I transfer my store credit?
  • Can I get my store credit paid out?
  • How can I use my store credit?
  • Where can I see my store credit?
  • Is there a benefit to choosing store credit?
  • How can I choose store credit?
  • What is store credit?
  • Can I return multiple orders in one package?
  • How does a return under the 14-day-test-guarantee work?
  • How can I register a return?
  • In what condition must the goods be for a return?
  • My return was shipped more than 14 days ago. What should I do?
  • What should I do if I received a damaged or incorrect item?
  • How do I get my refund?
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