We always strive to deliver all ordered items in full. However, in rare cases, certain products may unexpectedly become unavailable. In such cases, we proceed as follows:
- Notification of unavailable items: We’ll inform you by email which items in your order cannot be delivered at the moment.
- Partial delivery of available items: All available products will be shipped to you right away.
- Refund of the purchase amount: We’ll immediately refund the amount for any items that cannot be delivered.
- If you have any questions about the partial delivery, our customer service team will be happy to help. You can reach us by phone at +49 761 45 89 29-52 (Monday to Friday, 9 am to 6 pm) or by email at support@groundies.com