First, please check the shipping status using the tracking link in your shipping confirmation. There you’ll find the latest delivery information and any updates from the shipping provider.
Delays can sometimes occur – for example, due to high parcel volume, weather conditions, or transport issues with the carrier.
If the status hasn’t changed for several days or if you’re unsure, please contact our customer service. We’ll look into the matter and make sure you receive your Groundies as soon as possible.